Work Experience


Technical Communicator, Objet Geometries Ltd, Israel
  • Wrote and maintained hardware, software, and management documentation for the Customer Support and Service department of a fast-growing hi-tech startup.

  • Single-sourced in FrameMaker, using conditional text and custom variables.

  • Single-sourced in Word, using user-defined variables and linked figures.

  • Generated PDFs for distribution.

  • Designed and implemented a document and writer management database.

  • Researched and created documentation for user guides, installation guides, service manuals, startup kits, maintenance kits, technical notes, monthly field updates, training materials, problem escalation tickets, beta feedback forms, customer questionnaires, and completion of installation certificates.


Technical Communicator, Tech Tav Documentation, Israel
  • Wrote installation and user manuals for network hardware and software, for the telecommunications industry.

  • Wrote (NMS) software manuals for a TDM (E1) to IP gateway (a cell-site gateway for Multiservice (E1/Ethernet/SHDSL) over ATM/PSN.

  • Imported into AuthorIT, authored, and updated several new and existing installation and operation manuals for cellular backhaul network optimization hardware. Coordinated/supported a team of 3 writers.

  • Created variables and shared topics to implement single-sourcing and streamline the workflow.

  • Wrote a software (NMS) manual for a voice trunking gateway that compresses E1/T1/FXS/FXO/E&M to a serial/TDM/Ethernet uplink. Updated a software (NMS) manual for a TDM to SIP (VoIP) gateway.

  • Updated the hardware installation manuals and the user's guides for a line of pseudo-wire gateway devices. Included physical and theoretical material as well as command-line based (CLI) instructions.

  • Updated a software manual for a network management system (NMS). Using AuthorIT, wrote the software manual for the Web-based NMS application.

  • Wrote a hardware manual for an SHDSL power feeding device. Wrote a hardware installation and operation manual for an SHDSL repeater.

  • Updated an NMS software manual (Unix/PC) for TDM to IP devices.

  • Wrote a software manual for a high-density TDM/Voice (E1/T1/Ethernet/MPLS) to IP pseudo wire gateway for Central Offices.

  • Wrote a software manual for a Web-based cellular network device manager and reporting system.


Consulting Jobs
  • Provided client support, repair, and configuration of computers, routers, and VoIP equipment.

  • Trained entrepreneurs on Windows, Internet, basics of web-commerce.

  • Developed an HTML & JavaScript program to mine web employee databases.

  • Developed Internet applications using HTML, ASP, VBScript and JavaScript for BBS, email, and Atomz Search.

  • Designed, implemented, marketed and sold a Windows Library Database Application with multiple Catalogs, borrower tracking, search, using SQL and Visual Basic for Applications (VBA).

  • Installed and configured ADSL / network wiring, modems, routers, and Voice over IP systems.

  • Proofread a halachic book in English (a translation from Hebrew).


System Administrator and Technology Advisor
Shamash Internet Consortium & Center for Information Technology, Brookline, MA
  • Managed all support calls and email communication with corporate clients over service, training, and all other support issues.

  • Tracked support issues and engineered proactive solutions that save time and money.

  • Engineered scripts that create and administer mailing lists, web sites, domains directly from Web forms, automating DNS, mail, ftp, CGI, and web server configuration, and management of many hundreds of user accounts.

  • Compiled, installed, and managed Excite Web indexer, Analog log analyzer, Qmail, Apache, SSH, sudo, WU-FTP servers.

  • Directed teams of volunteers and migrated from BSD server to a Sun UltraSPARC Solaris machine.

  • Developed anti-spam/mail bomb application to protect 300 mailing lists.

  • Audited and improved system security.


Application Support Engineer and Product Engineer
Politzer & Haney, Newton, MA
  • Worked directly with important client banks to resolve all serious technical problems.

  • Isolated and fixed difficult client-server problems, database corruption, and security.

  • Re-engineered problem systems to make them easy to troubleshoot and maintain.

  • Designed and implemented multi-user Stop Payments and Wire Transfer database systems.

  • Developed VB communications modules for 67 ACH file formats.

  • Programmed complex reports in Crystal Reports.

  • Researched and reported on emerging technologies.


Network and Systems Administrator, Technician
Barnard College Library, Columbia University, New York
  • Responsible for technical support and planning.

  • Created a robust network of DOS, Windows, and Web Browser/Server software and hardware.

  • Centralized the administration of IP addresses, hardware, and software.

  • Ensured physical, data, and network integrity.


Team Project Manager and Programmer (course work)
Columbia University, New York
  • Developed client-server applications with C, UDP, and RPC including:

  • Presence and Chat

  • Object-oriented multi-player game


Founder, Designer, Programmer, and Director
Columbia Jewish Information on the Internet
  • Trained non-technical staff to use software and publishing tools.

  • Designed and programmed automated conversion and distribution tools.

  • Distributed weekly via WWW, e-mail, gopher, notes, and Usenet.

FCC and Israel Ministry of Communications licensed
Amateur Radio Operator (Chovevei Radio)
  • Founded and managed Amateur Radio Club. Served as President.

  • Volunteered in Amateur Radio Emergency Service.

  • Designed, programmed, built, and operated: adaptive code software and hardware, and antennas.



FrameMaker Training, by Shmuel Wolfson


AuthorIT Expert Training, by Nitzevet Fredman of Tech-Tav


Technical Writing Seminar, by Yisrael VanHandel, Master Technical Writer


Authoring in AuthorIT and Single-Sourcing, by Miriam Lottner of Tech-Tav


Technical Writing, by Shmuel Wolfson, Senior Technical Writer, Supervisor, Trainer, and MS Word Expert


COLUMBIA UNIVERSITY, New York, B.S. Computer Science